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FAQs on Kids Personal Care - Tikitoro

We cater to curious children. Questions? We've got you!

Frequently asked question

If any of your questions aren't mentioned below, please contact us ....
Contact info: +91 9843-182-182
Monday to Friday (10 AM to 5 PM)
Email at : care@tikitoro.com

1
Yes we are a new brand and we have taken extreme care to make sure that our products are very safe & yet efficacious for your children. To put your mind at ease, we offer free samples for you to try. To receive free samples please click the link below:

Click here
2
Yes, we are an Indian company and we manufacture all our products in a GMP(Good Manufacturing Practice) facility in India.
3
We accept online orders through the following modes of payment. Visa, MasterCard, Maestro, Rupay, AMEX, Net Banking, UPI & wallets.
4
Please note that cancellation will be possible only before the product is dispatched.

*Note:
  1. Cancellation of an order is possible as long as the order isn’t shipped yet.
  2. Individual items in an order cannot be cancelled.
  3. The amount will be credited to the same payment mode within 7-15 business days.

*Please note that replacement will depend upon the stock availability. In case the stock is not available, we will send in the replacement once the product is in stock or we will refund the amount to you.
5
If you have entered a separate billing address at the time of checkout, you can update the address in your account's 'address' section - My Account > Addresses.

You can also reach out to us at “care@tikitoro.com” to change your billing information.
6
Yes, all our products are certified by FDA (Food & Drug Administration), Safe Cosmetics Australia(Toxic Free, Allergy Certified, Cruelty Free, Vegan) and are dermatologically tested.
7
Tikitoro is Paraben free, sulphate free, silicon free, endocrine disruptor free and free from other nasties. To see the complete list of the ingredients we don't use, please click the link below:

Click here
8
All Tikitoro products are certified cruelty free and are not tested on animals.
9
Absolutely! All our products are Vegan.
10
All our products are gluten free and so you can use any of them.
11
Yes, all our products are pH balanced.
12
We have taken utmost care in selecting the ingredients to make sure that they don’t contain the usual allergens present in most personal care products. All our products are Allergy certified by Safe Cosmetics Australia and are dermatologically tested. While we have done our best to ensure your safety, In case you are concerned, we request you to do a patch test on your body before using our products.
13
Yes. We use extremely safe & time tested preservatives in our products. Our preservatives have been approved for use by both FDA and Safe Cosmetics Australia. Not all preservatives are bad. Preservation is absolutely necessary for any product that has water in it. As our products have many herbal extracts and distillates, preservation is important.
14
‘Actives’ are ingredients that work on the skin / hair / scalp to get the intended results. We source our ‘actives’ from various plants (leaves, bark, root, flowers, fruits, etc) that are known to be very beneficial for the skin / hair / scalp.

Our ‘actives’ are Pomegranate, Almond, Moringa, Kokum, Neem, Hibiscus, Shea butter, Cocoa butter, to name a few.
15
Almost all of our ingredients are either derived from plants (coconut, rice, almond, Neem, Sacred Lotus, etc) through specific processes, or are extracted from different parts of plants such as fruits, flowers, leaves, roots, etc. We use these nature derived ingredients to give you safe, efficacious and toxin free products.
16
All our fragrances are IFRA certified and are allergen free. Our products contain less than 0.3 % of fragrance.
17
All our products are free from added colors.
18
As per the statutory requirement, the ingredients are mentioned in their INCI(International Nomenclature of Cosmetic Ingredients) names, which make them sound more ‘chemical’. We have used natural, plant derived ingredients as much as possible. A very small percentage of ingredients like our preservatives, are chemical based(synthetic). Not all chemicals are bad. The ones we have used are extremely safe, non-toxic and have been tested for any allergen potential. These were chosen for their increased efficacy and safety, compared to the natural alternatives.
19
We remove 1 ton of consumer plastic waste from the environment every month, thereby offsetting way more plastic than we use.
20
Date of expiry is printed on the back of the pack. All our products expire 24 months from the date of manufacture.
21
All the ingredients that have gone into each of the products are printed on the back of the pack. They are also listed in each of our product's pages.
22
You can find your order in the account section of your profile. Alternatively, you can click on MY ORDERS to find your order:

MY ORDERS
23
Orders above INR 399 - Free shipping within India
Orders below INR 399 - INR 50 will be collected additionally.
24
We usually dispatch the orders within 1-2 business days.

*Due to COVID-19, there might be delays in product dispatches & deliveries, owing to constraints on logistics. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines.
25
You can update the address in your account's 'address' section - My Account > Addresses.

You can also reach out to us at “care@tikitoro.com” to change your shipping address.
26
If the product(s) received do not match the original Invoice of the product(s) ordered, kindly follow the steps below:

Step 1: Raise a return/replacement request within 3 days from the date of delivery by emailing us - care@tikitoro.com and sharing the following details:

  1. Order no.
  2. Contact details.
  3. Snapshots of the Product, Invoice, Packet and Box.

*Please make sure to retain the Invoice and original manufacturer’s packaging for successful pick-up and return.

Step 2: Once your Return/Replacement request is reviewed by our team: Either our courier partner will pick up the product(s) within 5-7 business days

(OR)

In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges to you.

Step 3: Post receiving the product(s), we will verify it against the claim. Once approved, we will initiate the replacement accordingly.

Damaged product(s) / Expired product(s) / Product(s) close to expiration received:
Damaged product(s) or Expired Product(s) or Product(s) with a date of expiry less than 3 months from the time of receipt of the product(s) would be eligible for a replacement.

*We request you to keep the product in safe, saleable, unopened and undamaged condition with its original packaging.

Step 1: Raise a Return/Replacement request within 3 days from the date of delivery by emailing us - care@tikitoro.com and share the following details:
  1. Order no.
  2. Contact details.
  3. Snapshots of the Product, Expiry date, Invoice, Packet and Box.


*Please make sure to retain the Invoice and original manufacturer’s packaging for successful pick-up and return.

Step 2: Once your Return/Replacement request is reviewed by our team, Our courier partner will pick up the product(s) within 5-7 business days (OR) In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges to you.

Step 3: Post receiving the product(s), we will verify it against the claim. Once approved, we will initiate the replacement accordingly.

Cancellation of an Order:

You can cancel the order using the CANCEL button from the Order Details page, under My Account section.

*Note:
1. Cancellation of an order is not possible once the order is processed and shipped.
2. Individual items in an order cannot be cancelled.
3. The amount will be credited to the same payment mode within 7-15 business days.

Please note that cancellation will be possible only before the product is dispatched.

*Please note that replacement will depend upon the stock availability. In case the stock is not available, we will send in the replacement once the product is in stock or we will refund the amount to you.
27
You can find your past orders in the account section of your profile.

Click here
28
  1. Click on the user icon on the top right of the homepage.
  2. You’ll be prompted to sign in.
  3. In case you forgot your password, click on “Forgot your password?”. You’ll be prompted to reset your email. Provide the registered email address and click on Submit to receive the link to reset your password.
  4. Check your inbox for a mail from Tikitoro and click on the link. You’ll be redirected to the Tikitoro website to reset your password.
29
You can update your personal details under 'My Account' section.

You can also reach out to us at “care@tikitoro.com” to update your personal information.
30
Yes, you can store your address under My Account > Addresses' section.

31
Add a product into the cart. Proceed to the checkout page. On the right side of the checkout page, you’ll see an option to add your discount code. Enter the unique code and click on apply.
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