Shipping policy

We ship PAN India and Worldwide. 
For orders outside of India, the customer has to bear the shipping charge

Prepaid Orders Shipping and Charges:

• We offer FREE shipping on all PAN India prepaid orders above INR 399
  
• For all prepaid orders below INR 399, an additional handling charge of INR 50 will be applicable

COD Orders Shipping and Charges:

 

We do not offer COD for International orders. 

• We ship our products from our warehouses spread across 6 Tier 1 Cities.
  Orders placed are shipped within 24-48 business hours. 
  • Non-Serviceable Zones (NSZ) / Pincodes: If your pincode is not serviceable by the Courier / Delivery Partner, we may take a little longer to ship your order. Our support team will get in touch with you to inform you of the delay and also to obtain an alternate delivery address if possible, in order to expedite the delivery. 
  • Rest of India (ROI) pincodes: If your pincode falls under the ROI region the delivery of the order might take a little longer than expected. Our support team will get in touch with you to intimate the delay and try our possible best to expedite the delivery. 
  • Misrouted orders : Due to unavoidable courier situations certain orders tend to get misrouted which might incur delay in delivery. However, we will make sure that we follow up and expedite the delivery.
  • Natural Calamities / Weather Conditions : Delay in order delivery can be expected in regions where weather conditions are bad and if there are any unfortunate natural calamities. However, we will keep you informed.
  • In case of any delay, we will keep you informed via WhatsApp.
• In case of unavoidable circumstances in delay in delivery or non-serviceable pincodes, 
  
• Change of address is to be intimated within 1 hour of placing the order. The new address will be considered as a new order. Intimation after 1 hour will incur an additional charge of Rs. 100/-. 
• We take extensive precautions for the safety of the products and its packaging while dispatching it. We pack our products in boxes safely with additional brown paper with tamper proof on every product. 
  
• We ship Monday to Saturday, excluding Sunday & public holidays. We are associated with reputed logistic partners to help with safe & faster deliveries.
  We try our best to accommodate special bulk request with special packaging with additional charges. If you aren't sure, we encourage you to WhatsApp or call us before placing your order. 
  
• If the order is updated as delivered but the user has not received the order, the same has to be informed to the customer care team via WhatsApp or Email within 24 hours of the delivery intimation, wherein you will have to give 48-72 business hours to investigate with our courier partners. 
  
• All claims regarding shortages or damages must be reported to the customer care team via WhatsApp or Email within 24 hours of the delivery intimation, wherein you will have to give 48-72 business hours to investigate with our courier partners. If any shipment is tampered with or damaged, please do not accept it.
  
• We are not responsible for damages that happen post-delivery. We do not take responsibility for the misplacement of products post-delivery.

Domestic Delivery

• Generally, it takes 3 - 8 business days for the deliveries to happen across India, but in rare cases, transit time is longer due to courier loads, local conditions, festive holidays, natural calamities, rain, non-serviceable zones, ROI regions and a variety of other factors.
  
• If there is a delay in your delivery, please reach out to us at care@tikitoro.com or WhatsApp/Call at our customer care number +91 9843 182 182  (Timings: 10:00 am - 6:30 pm).

International Delivery

Generally, it takes 15 - 25 business days for the deliveries to happen outside India based on the proximity, but in rare cases, transit time is longer due to courier loads, customs, local conditions, festive holidays, natural calamities, rain and a variety of other factors.
International Delivery charges are calculated depending on the products, weight of the complete order, location and a few more factors. 

• Our team will communicate in detail the breakage of the shipping charge with you on Whatsapp, Shipping charge will be actuals based on what the delivery partner charges. 
  
• Once we have mutually agreed on the shipping charges, the order has to be prepaid in order to despatch
  
• If there is a delay in your delivery, please reach out to us at please reach out to us at care@tikitoro.com or WhatsApp/Call at our customer care number +91 9843 182 182  (Timings: 10:00 am - 6:30 pm).
  
• Custom charges and handling rates if applicable, will be shared at the time of delivery by the courier service provider. 
  
• Tikitoro will not be liable to pay any of the duty charges including Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country under any circumstances. These have to be borne by the customer. The shipping charges mentioned in the total order value do not include these charges. If the customer refuses to pay the liable shipment customs charges upon its arrival in the destination country, the parcel will be held by the logistics partner or destroyed by them. Tikitoro will not be responsible for the same.
  If the parcel comes back to Tikitoro, the brand will deduct complete shipping, return duty charges and any other applicable charges from the customer order value while processing the refund*. *This is only valid in rare cases if the shipment is returned and received at our warehouse. If the shipment is not returned, Tikitoro won't be able to process the refund.

Shipping Policy

At Tikitoro, we make sure your child’s care essentials reach you safely and as quickly as possible 
We ship across PAN India and worldwide.
For international orders, shipping charges will be borne by the customer.

Prepaid Orders – Shipping & Charges

• FREE shipping on all PAN India prepaid orders above ₹399
  
• Orders below ₹399 will have an additional ₹50 handling charge

COD Orders – Shipping & Charges

• Orders below ₹399 → ₹100 COD charge
  
• Orders above ₹399 → ₹50 COD charge

🚫 COD is not available for international orders

Order Processing & Dispatch

We ship from our warehouses across 6 Tier 1 cities.
All orders are usually dispatched within 24–48 business hours.

Delivery Delays (If Any)

While we always try to deliver on time, sometimes delays can happen due to factors beyond our control:

• Non-Serviceable Pincodes (NSZ): May take longer; our team will contact you for updates or an alternate address
• Rest of India (ROI) regions: Slightly longer delivery timelines may apply
  
• Misrouted orders: Rare courier issues may cause delays, but we actively follow up
  
• Weather / Natural Calamities: Deliveries may be impacted in affected areas
  

In all such cases, we’ll keep you informed via WhatsApp.

Address Changes

• Address changes must be informed within 1 hour of placing the order
  
• The new address will be treated as a new order
  
• Requests after 1 hour will incur an additional ₹100 charge

Packaging & Safety

We take extra care to ensure everything reaches your child safely and intact:

• Secured box packaging
  
• Additional brown paper wrapping
  
• Tamper-proof sealing on every product

Shipping Days

We ship Monday to Saturday, excluding Sundays & public holidays.
We work with trusted logistics partners for safe and timely deliveries.
For bulk or special packaging requests, additional charges may apply.
Feel free to call or WhatsApp us before placing your order.

Important Delivery Guidelines

• If your order is marked delivered but not received, inform us within 24 hours via WhatsApp or email
  
• Please allow 48–72 business hours for us to investigate with courier partners
  
• All shortage or damage claims must also be reported within 24 hours of delivery
  ⚠️ If a shipment looks tampered or damaged, please do not accept it
  Tikitoro is not responsible for damages or misplacement post-delivery

Domestic Delivery (India)
Delivery usually takes 3–8 business days across India.

In rare cases, delays may happen due to:
courier load, local conditions, festive holidays, weather, natural calamities, NSZ/ROI regions, etc.
For any delays, reach out to us at:
📩 care@tikitoro.com
📞 +91 9843 182 182 (10:00 AM – 6:30 PM)

International Delivery

Delivery usually takes 15–25 business days, depending on location.

• Shipping charges are calculated based on order weight, products, and destination
  
• Our team will share a detailed breakdown on WhatsApp
  
• Shipping charges are based on actuals charged by delivery partners
  
• Orders will be dispatched only after prepaid confirmation

Customs & Duties (International Orders)

• Any customs duty, import duty, or taxes must be paid by the customer
  
• These charges are not included in the order value
  
  If customs charges are not paid:
  
  
• The parcel may be held or destroyed by the logistics partner
  
• Tikitoro will not be responsible in such cases
  
  If the parcel is returned to us:
  
  
• Shipping, return duty, and other charges will be deducted from the order value during the refund
  
• Refund is only possible if the shipment is successfully returned to our warehouse
  
• If not returned, a refund cannot be processed

If you need any help at all, we’re always here for you 🤝
📩 care@tikitoro.com
📞 WhatsApp/Call: +91 9843 182 182