1. We accept online orders through the following modes of payment.
Visa, MasterCard, Maestro, Rupay, AMEX, Net Banking & UPI.

2. The Credit Card transaction will appear on your bank statement as a payment to VR DERMA PVT LTD.

3. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
   1. Transaction Reference Number.
   2. Amount debited with registered Email ID.
   3. Date & Time of Transaction.

1. Cash on Delivery (COD) option is available for all products subject to availability and Terms & Conditions of ongoing promotions and offers.
2. Orders placed on weekends & holidays will be dispatched within 1-3 business days.
3. If the order is updated as delivered but the customer has not received the order -
4. Intimate our customer service team via call/whatsapp +91 9843182182 or email us at care@tikitoro.com within 24 hours of the delivery intimation.
5. Please give us 48-72 hours to investigate with our courier partners.
6. We are not responsible for the damages or misplacement of products that happened post-delivery.

This item cannot be returned since it is classified under "Hygiene, Health and Personal Care products".

However, items received damaged, defective, expired, or incorrect are eligible for a free replacement*.

Please have a look at our Returns/Replacements/Cancellation policies.